Support Packages

In order to ensure your website is kept up-to-date and secure we offer a number of packages to suit all budgets.  Please take a look below and complete the form and we will be in touch to setup your support package.  If you have any questions please do not hesitate to contact us.

 

Website Hosting – starting from £20pcm
  • Libris can host your website on our UK based datacentre from as little as £20 pcm
  • Our hosting packages are scalable to many size sites so please contact us for more information

 

Compulsory – WordPress Security Support/Updates – £136pcm
  • Libris will keep the backend of your site up to date, create backups and maintain security
  • Backend covers WordPress core, themes and plugins and does not include any frontend/development work
  • Maintain security

 

1. Basic Support (24hrs response Mon-Thursday) – starting from £456pcm
  • As above (1) plus
  • Requests receiving priority over clients without a support contract.
  • Provides 4hrs per month of support
  • Any work over the agreed support hours will be billed separately at £80 per hour
  • Larger updates will be quoted upfront

 

2. Standard Support (same day response) – starting from £776pcm
  • As above (1) plus
  • Requests receiving priority over clients without a support contract.
  • Provides 8hrs per month of support
  • Any work over the agreed support hours will be billed separately at £80 per hour
  • Larger updates will be quoted upfront

 

3. Rapid Support (same day response) – starting from £1216pcm
  • As above (1) plus
  • The first level of support with an SLA, with a faster response time and priority over Basic and Standard levels
  • Provides 15hrs per month of support
  • £72 per hour (10% reduction of standard rate)

 

4. Priority Support – starting from £1496pcm
  • As above (1) plus
  • The top level of support, with priority over other contract levels, and where your site is highly
  • mission critical. It’s all hands to the pump time!
  • Provides 20hrs per month of support
  • £68 per hour (15% reduction of standard rate)

Please note, clients requiring work without a support contract will be quoted accordingly prior to commencing and the work would then be scheduled according to studio availability.  All prices quoted are subject to VAT.

Our support packages are open to current clients only.

PLEASE NOTE: Support is available without security or WordPress updates but not advisable.

 

Request a Support Package

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